Terms & Conditions

About us

Valencia E-Bike Tours is operated by [PLACEHOLDER: legal entity name], [PLACEHOLDER: registration / VAT number], [PLACEHOLDER: registered address]. Contact: hello@ebiketoursvalencia.com, WhatsApp [PLACEHOLDER: number].

Our services

We offer guided and self-guided e-bike tours and premium e-bike rental along the Valencia coast and inland, as described on this website. Routes, distances and timings are indicative and are confirmed with you before your ride.

Requests and booking

For our first season, bookings are handled personally and by request. Sending a request through the form, by email or on WhatsApp is an enquiry, not a confirmed booking. A booking is confirmed only once we reply and confirm availability, the route and the details in writing.

There is no online payment at this stage. [PLACEHOLDER: describe how and when payment is taken.]

Prices

Prices are indicative until confirmed in writing for your specific dates and group. [PLACEHOLDER: state currency, what is included and excluded, and any deposit.]

Changes and cancellations

[PLACEHOLDER: your cancellation and change policy, e.g. free cancellation up to X days before, refunds, rescheduling, no-show.]

We may change or cancel a ride for reasons of safety, weather or circumstances beyond our control (see "Weather and force majeure"), and will offer an alternative date or a refund of amounts paid.

Who can ride, and your responsibilities

You must be able to ride a bicycle safely and to follow local traffic rules and any instructions from your guide. [PLACEHOLDER: minimum age, height range for the bikes, any health requirements.]

You ride at your own risk, wear the helmet provided, and are responsible for riding within your ability and the law.

The e-bikes and damage

The e-bikes remain the property of us or our partner. You are responsible for using them with care and returning them in the condition received, normal wear excepted. You may be liable for loss or damage caused by misuse or negligence. [PLACEHOLDER: deposit, damage charges, and what happens on breakdown or theft.]

Insurance and liability

[PLACEHOLDER: state the insurance in place and what it covers.] To the extent permitted by law, our liability is limited to [PLACEHOLDER], and we are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.

Weather and force majeure

Some routes depend on the weather, train services and conditions outside our control. If we cannot run a ride for such reasons, we will offer an alternative date or refund amounts paid; we are not liable for other costs, such as your travel or accommodation.

Complaints

If something is not right, please tell us as soon as possible at hello@ebiketoursvalencia.com so we can put it right.

Governing law

These terms are governed by the law of [PLACEHOLDER: Spain / the Netherlands], and disputes fall under the courts of [PLACEHOLDER]. This does not affect any mandatory consumer rights you have in your country of residence.

Changes to these terms

We may update these terms; the version that applies is the one shown when you send your request. The date at the top shows the latest version.